Backorder and Pre-Order Policy


A Backorder is a Pre-order of goods (that has sold out previously or currently unavailable). You will know that it is a Backorder when there is a tab of the word "Pre-order" on the item. A Backorder will generally arrive within 4 - 6 weeks’ time. However, on certain occasions, there might be delays due to unforeseen circumstances (weather, fabric availability etc.). Such delays will be communicated to customers as soon as we can.

Please note that for backorders, if the item that you are ordering is unavailable due to unforeseen circumstances that are out of Hales's control, you will be refunded or store credits will be given to you (as per your preference).